About Us
When Dignity Leads the Way, Everything Changes
At GetAid, we believe that travel should empower, not exclude. We were founded on a simple yet powerful truth: mobility is a human right. Every traveler deserves to move through the world with dignity, independence, and respect — no matter their ability, age, or circumstance.
What started as a mission to serve the invisible passengers of air travel has become a global force for good. GetAid is reimagining the travel experience for millions who’ve too often been forgotten — with smarter systems, compassionate service, and a relentless commitment to doing what’s right.
Our Story
GetAid was never meant to be just another airport service provider. It was born out of necessity and a deep belief that every traveler deserves to be seen, heard, and supported.
Founder Zaid Abbadi spent nearly two decades walking the terminals, witnessing firsthand how millions of travelers with mobility, medical, or cognitive needs were overlooked by systems designed for the average flyer. What he saw wasn’t just inefficiency it was a loss of dignity, independence, and humanity.
That sparked a movement.
Today, GetAid is a fast-growing, mission-driven company built on experience, empathy, and execution. With leaders who’ve run international airports, shaped global aviation strategy, and led frontline operations, we’ve built a company that doesn’t just understand the system we’re transforming it from the inside out.
Mission
To restore dignity, independence, and humanity to every traveler’s journey.
We exist to serve those who have too often been forgotten seniors, people with disabilities, veterans, caregivers, and anyone who needs support while flying. We do it with compassion, precision, and a commitment to treating people the way they deserve to be treated.
Vision
To create a world where compassionate access is the standard not the exception in air travel.
We envision airports where no one is left behind, where mobility services are seamless and human-centered, and where travelers of all abilities move through terminals with confidence, comfort, and respect.
Zaid Abbadi
Founder & Chairman
Daniel Coerber
Chief Executive Officer
Bruce Atlas
Chief Commercial Officer
Edith Miranda
Chief Marketing Officer
Jeff Reynolds
Chief Financial Officer
Mark Thorpe
Chief Operations Officer
Kathleen Barrett
Senior Advisor
Because when it comes to care, trust is everything. GetAid was not built as a company, it was born out of a calling. A mission to restore dignity, independence, and humanity to air travel for those who’ve long been underserved. What sets us apart isn’t just what we do, it's who we are. With over 200 years of combined experience, our leadership team brings a level of depth, compassion, and proven execution that no one else in this space can offer.
Founder Zaid Abbadi has spent nearly two decades walking the terminals, advocating for invisible passengers, and building solutions that speak to their needs, not assumptions. Daniel Coerber, our CEO, is a 26-year aviation veteran whose vision and technological foresight turned GetAid from a disruptive idea into a global force. Mark Thorpe, former CEO of a major U.S. international airport, brings the rare blend of operational mastery and traveler-first leadership that defines the future of mobility services. Bruce E. Atlas contributes deep airport operations knowledge from years of directing complex daily systems across international hubs. Edith Miranda translates mission into movement, with 15+ years leading marketing strategies across aerospace, defense, and commercial markets. Jeff Reynolds guides our growth with seasoned financial leadership and global aviation acumen. And behind the scenes, Kathleen Barrett anchors our advisory team with unmatched expertise across charter, regional, and legacy carriers from strategic planning and procurement to fuel, facilities, and fleet.
Together, we’ve built more than a team, we've built a promise: That no traveler is forgotten. No journey is too small. And no challenge is too complex when dignity leads the way. That’s why airports choose GetAid. Because when the stakes are human, experience matters but heart matters more.
Larry Rolon
ADA Coordinator
Over 30 years of experience at major international and mid-sized airports
As an ADA Coordinator with over 30 years of experience at major international and medium airports, I can confidently say that GetAid represents a major leap forward in accessible travel. Its ability to confirm receipt of assistance requests, personalize accommodations, and proactively notify families provides a level of transparency and reassurance that has long been missing in PRA services. GetAid is not just a tool, it's a transformative solution that empowers passengers with disabilities and supports the families who travel with them.
What Travelers & Partners Are Saying
Trusted voices from the ground sharing how GetAid transforms airport operations and passenger care
I’ve worked with Mark over the past several decades in the commercial aviation industry and I’ve always found him to be an innovative and charismatic leader who is an honest broker with airline partners and his colleagues.
John Kirby – Spirit Airlines
What distinguished Zaid most was his ability to go beyond compliance and consistently deliver service rooted in humanity, empathy, and dignity. Under his direction, standards were raised , accountability was strengthened, and both customer satisfaction and operational efficiency saw measurable improvement.
Turkish Airlines – Station Manager
Zaid is known at LAX for his strong communication with all stakeholders and his ability to respond effectively in complex situations. He remained actively involved in al aspects of operations, consistently working toward the goal of delivering safe, high-quality service to every passenger, in alignment with LAWA standards.
LAWA Manager
Zaid and Daniel were always the representatives at our headquarters, and both received awards at our annual business partner meetings for exceptional service and their collaborative spirit, not only as leaders of their company but also due to their positive, direct engagement with JetBlue crewmembers and management (both corporate at local).
JetBlue Airways – Senior Manager
Mr. Abbadi possesses an uncommon talent for inspiring and uplifting everyone in his sphere of influence. His ability to manage intricate projects, tutor team members effectively, and handle tough decisions with grace is second to none.
Starlux Airlines – North America Manager