Effective Date: June 2025
Privacy Policy
GetAid Technologies Inc. ("GetAid", "we", "us", or "our") respects your privacy and is committed to protecting the personal information of our users. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you interact with our website, request services, or communicate with us.
1. Information We Collect
We collect the following categories of information:
A. Personal Information
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Name, email address, phone number
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Mobility needs and assistance preferences (when applicable)
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Location data (when using GPS-enabled features)
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Communication preferences
B. Technical Information -
IP address, browser type, device identifiers
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Operating system and access times
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Website usage analytics (via cookies and tracking tools)
C. Sensitive Information -
Only with your consent, such as medical or mobility-related details required for assistance requests.
2. How We Use Your Information
We use the information we collect to:
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Provide and personalize assistance services
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Respond to inquiries or support requests
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Facilitate communication between travelers, family, and airport staff
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Improve the usability and functionality of our website and platform
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Ensure safety, legal compliance, and service accountability
3. Information Sharing and Disclosure
We may share your information with:
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Airport and airline personnel for service fulfillment
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Authorized family or caregivers (with your permission)
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Third-party service providers (e.g., hosting, analytics) under strict confidentiality agreements
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Authorities when required by law or in emergencies
We do not sell your personal information.
4. Your Rights and Choices
Depending on your location, you may have the right to:
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Access, update, or delete your personal data
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Withdraw consent at any time
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Object to certain processing
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Request a copy of your data (data portability)
To exercise these rights, contact us at info@getaid.com.
5. Data Security
We implement industry-standard security protocols to protect your information, including:
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SSL encryption
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Access controls
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Regular audits and secure data storage practices
However, no method of transmission is 100% secure, and we encourage you to use discretion when sharing sensitive information.
6. Compliance With Global Data Protection Laws
At GetAid, we are committed to upholding the highest standards of data privacy and protection.
We comply with all applicable laws and regulations, including but not limited to:
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General Data Protection Regulation (GDPR) – for users and partners in the European Union
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California Consumer Privacy Act (CCPA) – for residents of California
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Other applicable U.S. and international privacy laws
Our data handling practices ensure that personal information is:
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Collected lawfully, transparently, and for specified purposes
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Stored securely with encryption at rest and in transit
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Never sold, misused, or accessed without proper authorization
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Accessible to individuals wishing to review, update, or delete their data
We also maintain a Cookie Consent mechanism and role-based access controls in line with GDPR and CCPA compliance standards.
7. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy, or as required by law.
8. International Users
Our services are operated in the United States. If you are accessing our services from outside the U.S., you agree to the transfer and storage of your information in the U.S.
9. Children’s Privacy
Our services are not directed at children under 13. We do not knowingly collect personal information from minors without parental consent.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top will reflect any revisions. Continued use of our services after changes means you accept the revised policy.
Contact Us
If you have questions or concerns about this Privacy Policy or your data, contact us at:
GetAid Technologies Inc.