Empowering Every Step of the Journey
Empowering Every Step of the Journey
Our mission was never just to serve as a facilitator for Passengers Requiring Assistance (PRA). From the start, our aim has been to innovate and reimagine the airport experience empowering every PRA traveler with the dignity, independence, and confidence to move through the world on their own terms.
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AID REIMAGINED
GetAid improves airport assistance with its smart mobile platform, delivering personalized support for travelers with disabilities. Our technology redefines aid through tailored communication and real-time support, ensuring an inclusive airport experience for all
AI POWERED INSIGHTS
GetAid uses AI and real-time data to improve special assistance. Our approach anticipates needs and streamlines operations for efficient, personalized airport assistance.
AI-POWERED PRE-FLIGHT GUIDANCE
GetAid improves travel with an AI mobile app offering personalized guidance, real-time updates, and direct support communication. Our technology integrates with airline and airport systems, ensuring a coordinated solution that reduces stress for travelers needing assistance.
ENHANCING TRAVEL EXPERIENCE
GetAid revolutionizes airport assistance by connecting patent-pending technology to passengers' mobile devices, providing control and real communication throughout their journey. This enhances the experience with proactive support and clear information for passengers and service providers.
Trusted by Airports • Loved by Passengers
Partnering with Industry Leaders
to Make Air Travel More Inclusive
What We Offer
Our platform goes far beyond basic dispatch. GetAid delivers a seamless ecosystem of tools to support travelers, families, and operations teams—wherever they are in the airport journey.
Real-time support, multi-language accessibility, custom care settings, and emotional AI for a calm, empowered trip.
Shared visibility, alerts, and location tracking with full privacy controls and support access.
Smart task routing, compliance reporting, and SLA insights for streamlined coordination.
Live data on queue times, service durations, IROPS alerts, and staffing optimization powered by AI.
WHY GETAID?
Start Your Journey with GetAid Today
At GetAid, we believe no traveler should be forgotten. Whether you require wheelchair support, mobility device tracking, or a caregiver-connected experience, our platform makes every step of your journey clear, supported, and dignified.
With over 200 years of combined leadership experience, our team blends aviation, technology, and accessibility to reshape how the world approaches airport assistance.
Zaid Abbadi
Founder & Chairman
Daniel Coerber
Chief Executive Officer
Bruce Atlas
Chief Commercial Officer
Edith Miranda
Chief Marketing Officer
Jeff Reynolds
Chief Financial Officer
Mark Thorpe
Chief Operations Officer
Kathleen Barrett
Senior Advisor
At GetAid, we believe that technology alone doesn’t create change people do. Our leadership team brings together over 200 years of combined experience across aviation, accessibility, healthcare, and digital innovation. From airport terminals to C-suites, we’ve lived the challenges and are now building the solution.
Together, we are redefining what accessible air travel should look like: coordinated, dignified, and human-first.
Larry Rolon
ADA Coordinator
Over 30 years of experience at major international and mid-sized airports
As an ADA Coordinator with over 30 years of experience at major international and medium airports, I can confidently say that GetAid represents a major leap forward in accessible travel. Its ability to confirm receipt of assistance requests, personalize accommodations, and proactively notify families provides a level of transparency and reassurance that has long been missing in PRA services. GetAid is not just a tool, it's a transformative solution that empowers passengers with disabilities and supports the families who travel with them.
WHAT TRAVELERS AND PARTNERS ARE SAYING
Trusted voices from the ground sharing how GetAid transforms airport operations and passenger care
I’ve worked with Mark over the past several decades in the commercial aviation industry and I’ve always found him to be an innovative and charismatic leader who is an honest broker with airline partners and his colleagues.
John Kirby – Spirit Airlines
What distinguished Zaid most was his ability to go beyond compliance and consistently deliver service rooted in humanity, empathy, and dignity. Under his direction, standards were raised , accountability was strengthened, and both customer satisfaction and operational efficiency saw measurable improvement.
Turkish Airlines – Station Manager
Zaid is known at LAX for his strong communication with all stakeholders and his ability to respond effectively in complex situations. He remained actively involved in al aspects of operations, consistently working toward the goal of delivering safe, high-quality service to every passenger, in alignment with LAWA standards.
LAWA Manager
Zaid and Daniel were always the representatives at our headquarters, and both received awards at our annual business partner meetings for exceptional service and their collaborative spirit, not only as leaders of their company but also due to their positive, direct engagement with JetBlue crewmembers and management (both corporate at local).
JetBlue Airways – Senior Manager
Mr. Abbadi possesses an uncommon talent for inspiring and uplifting everyone in his sphere of influence. His ability to manage intricate projects, tutor team members effectively, and handle tough decisions with grace is second to none.
Starlux Airlines – North America Manager
